Frequently Asked Questions | FAQ's
1. How do I reserve a rental car at Heathrow Airport?
You can reserve a rental car at Heathrow Airport by booking online with a car rental company of your choice, either directly through their website or through a comparison site. Alternatively, you can rent a car on arrival at one of the rental desks located in the terminals. It's recommended to book in advance to ensure availability and secure the best rates.
2. What documents do I need to rent a car from Heathrow Airport?
To rent a car from Heathair crow, you typically need a valid driver's license from your country of residence, a credit card in the name of the main driver for a security deposit, and identification such as a passport. International travelers may require an International Driving Permit if their license is not in English.
3. Are there age restrictions for car rentals at Heathrow Airport?
Yes, most car rental companies require drivers to be at least 25 years old. However, some may rent to younger drivers aged 21-24 with an additional 'young driver surcharge'. Age restrictions and surcharges can vary, so it's best to check with the individual rental company's policy.
4. Can I return my rental car to a different location?
Many car rental companies at Heathrow Airport offer one-way rentals, allowing you to return the car to a different location. Be sure to check if the company charges a one-way fee and confirm the return location when booking your rental.
5. What types of cars can I rent at Heathrow Airport?
Heathrow Airport car rental companies offer a wide range of vehicles to suit various needs, including economy cars, sedans, SUVs, luxury vehicles, and vans. Availability may vary, so it's advisable to book the category of car that best suits your needs in advance.
6. Is insurance included in my car rental at Heathrow Airport?
Basic insurance is typically included in the rental price, which usually covers damage, theft, and third-party liability. However, you may be liable for an excess in the event of a claim. Additional insurance, such as Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), can be purchased to reduce or eliminate the excess.
7. Are there additional charges I should be aware of when renting a car at Heathrow Airport?
Additional charges may include taxes, airport fees, insurance upgrades, equipment rentals (e.g., GPS, child seats), and refueling charges if you don’t return the car with a full tank of petrol. Always check the rental agreement for a detailed breakdown of costs.
8. Can I add an additional driver to my car rental at Heathrow Airport?
Yes, most rental companies allow you to add an additional driver to your rental agreement. Additional drivers must meet the same requirements as the main driver and may incur an extra fee.
9. What should I do if I need to cancel my car rental reservation at Heathrow Airport?
If you need to cancel your car rental reservation, contact the rental company as soon as possible. Each company has its own cancellation policy, and some may offer a full refund if canceled within a certain timeframe, while others may charge a cancellation fee.
10. What do I do if I encounter an issue with my rental car from Heathrow Airport?
If you have an issue with your rental car, contact the rental company immediately for assistance. Most companies provide a 24-hour helpline for emergencies. For issues like breakdowns, accidents, or technical problems, it's important to follow the rental company's procedure for support and documentation.
