Frequently Asked Questions | FAQ's
1. Do I need an international driver's license to rent a car in The Hague?
Answer: If you have a valid driver's license from a country within the EU, you usually do not need an international driver's permit to rent a car in The Hague. However, if your license is not in the Latin alphabet (for example, Arabic, Greek, Russian, or Chinese), you should obtain an international driving permit. It’s always best to check with the car rental agency beforehand to ensure you meet all their requirements.
2. What is the minimum age requirement to rent a car in The Hague?
Answer: Most car rental companies in The Hague require the driver to be at least 21 years old. However, some may allow 18-year-olds to rent a car with an additional young driver surcharge. The minimum age requirement can also vary depending on the category of the vehicle.
3. Are there any specific insurance requirements for renting a car in The Hague?
Answer: Yes, you generally need at least third-party liability insurance to drive a rental car in The Hague. This may be included in the rental price, or you may need to purchase it separately. Comprehensive and collision damage waiver insurances are also recommended and are often available from the rental agency. Be sure to check the coverage details before picking up the car.
4. Can I take a rental car from The Hague to another country?
Answer: Many rental car companies in The Hague allow you to take vehicles across international borders, but it's essential to inform them ahead of time, as there may be additional fees or insurance requirements. Some countries may also be restricted, so always confirm with your rental company before planning your trip.
5. Is it possible to return the rental car outside of working hours?
Answer: Yes, many car rental companies offer after-hours return services, but it can vary by location. This service might require pre-arrangement and could come with an additional fee, so make sure you discuss this with the rental agency in advance.
6. What documents do I need to bring with me when renting a car in The Hague?
Answer: Generally, you'll need to bring your driving license, a credit card in the driver's name for the security deposit, and sometimes proof of identity, such as a passport. If you're planning to use additional insurance or discounts, you should also bring any relevant documentation or membership cards.
7. What should I do in case of an accident or breakdown with my rental car?
Answer: If you're involved in an accident or if the car breaks down, contact your rental agency immediately for instructions. They typically provide a helpline for such instances. Make sure to also call local authorities if needed and obtain a police report if there's been an accident, as this may be necessary for insurance claims.
8. Can I choose a specific car model when I book a rental car in The Hague?
Answer: When you book a car, you are usually selecting a car category or class, not a specific model. The rental company will do their best to provide you with a car from the chosen category, but they cannot guarantee a particular model. However, some companies offer a 'choose your own model' lot for an extra fee.
9. What is the fuel policy for car rentals in The Hague?
Answer: The most common fuel policy is "full-to-full," meaning you pick up the car with a full tank and are expected to return it full. Other policies could be "pre-purchase" where you buy a full tank when you pick up the car. Always confirm the fuel policy before you sign the rental agreement to avoid unexpected charges.
10. Are additional drivers allowed, and is there a fee?
Answer: Most car rental companies in The Hague will allow additional drivers, but they must meet the same requirements as the primary driver. This service typically incurs an additional fee, and all drivers must present their driving licenses at the time of rental. Make sure to add any additional drivers to the agreement to ensure that the insurance coverage applies to them as well.
